WinLion Privacy Policy

At WinLion, we are fully committed to protecting your personal information and maintaining the highest standards of data privacy. This Privacy Policy explains how we collect, use, store, and share information when you access and use our services at winlion.com. By registering an account or using our platform, you acknowledge that you have read and understood the practices described below. If you have any questions about how we handle your data, please contact us at [email protected].

Who We Are

WinLion Casino operates under an Anjouan Gaming License and serves players primarily in Canada and other supported jurisdictions. We are the data controller responsible for the personal information you provide when you register, deposit, play, or otherwise interact with our platform. Our WinLion online casino is available at winlion.com, and we are dedicated to operating transparently and responsibly in accordance with applicable data protection laws.

Information We Collect

When you use our services, we may collect the following categories of personal data:

Registration details, including your full name, date of birth, email address, and country of residence
Financial information, such as payment method details used for deposits and withdrawals (Interac, Visa, Mastercard, Apple Pay)
Identity verification documents submitted as part of our Know Your Customer (KYC) process
Gaming activity, including your session history, bets placed, games played, and bonuses used
Device and technical information, such as your IP address, browser type, operating system, and connection data
Communications you send us via live chat, email, or our on-site contact form
Preferences and behavioral data gathered through cookies and similar technologies on our platform

How We Use Your Information

We at WinLion use the personal data we collect for a number of legitimate purposes. Your information allows us to provide a secure, personalized, and compliant gaming experience. Specifically, we use your data to:

Create and manage your player account and verify your identity
Process your deposits in CAD and handle your withdrawal requests within our stated limits (CA,500/day, CA,000/week, CA,000/month)
Deliver our Welcome Package, weekly promotions, Free Spins, Fortune Wheels, WinLion Quests, loyalty rewards, and other bonus offers
Operate our 26-level loyalty program and VIP tiers, crediting points and level-up prizes accurately
Prevent fraud, money laundering, and underage gambling
Comply with our Anjouan Gaming License obligations and applicable Canadian regulations
Respond to your inquiries through our 24/7 live chat or email support
Send you promotional communications, where you have consented to receive them
Improve our platform, including our games library of up to 10,000 slots and 1,000 live casino titles

Legal Basis for Processing

Our Win Lion platform processes your personal data on the following legal grounds:

Contractual necessity: We need your data to perform our obligations under the terms you agreed to when registering
Legal obligation: We are required by law to verify your identity, prevent fraud, and maintain accurate financial records
Legitimate interests: We process certain data to protect the security and integrity of our platform and improve our services
Consent: Where you have explicitly opted in, we may use your data for marketing and promotional communications

Cookies and Tracking Technologies

We use cookies and similar tracking tools on our WinLion Casino website to enhance your browsing experience, analyze platform usage, and deliver relevant content. Cookies help us remember your preferences, keep your session active, and measure the effectiveness of our promotions. You may manage or disable cookies through your browser settings; however, please note that disabling cookies may affect the functionality of our platform, including the Win Lion casino login process and access to certain features.

Types of Cookies We Use

Essential cookies: Required for the website to function correctly, including account authentication and secure payment processing
Analytical cookies: Help us understand how players navigate our site and which pages are most frequently visited
Functional cookies: Allow us to remember your language preference and region settings
Marketing cookies: Used to deliver relevant promotional content and track the performance of our campaigns

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in limited circumstances:

Payment processors handling your CAD transactions, including Interac, Visa, and Mastercard
Identity verification and KYC service providers who assist us in meeting our regulatory obligations
Game software providers who power our slots, live dealer games, table games, and sportsbook
Analytics and fraud prevention tools that help us protect the security of our platform
Regulatory authorities and law enforcement agencies, where required by law

All third parties we work with are contractually required to handle your data securely and use it only for the specific purposes we have authorized.

Data Retention

At WinLion, we retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing obligations. Financial and transactional records are typically held for a minimum of five years. When your data is no longer required, we securely delete or anonymize it in accordance with our internal data management procedures.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information that we hold. These may include:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your personal data, subject to our legal obligations
The right to object to or restrict certain types of processing
The right to data portability in a structured, machine-readable format
The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security of Your Data

We at WinLion take the security of your personal information seriously. Our platform uses industry-standard encryption technologies, including SSL, to protect data transmitted between your device and our servers. We implement strict access controls, monitor our systems for unauthorized activity, and regularly review our security measures to ensure your data remains protected at all times.

Responsible Gaming and Data

Our WinLion Casino platform includes responsible gaming tools that require us to process certain personal data. Features such as deposit limits, loss limits, bet limits, cooling-off periods, and self-exclusion all rely on accurate information about your account activity. We use this data solely to support safer gambling practices and to comply with our obligations under our gaming license. We encourage all players to use these tools if they feel their play requires additional management.

Children and Minors

Our services are strictly intended for adults aged 18 years and older. We do not knowingly collect personal data from individuals who are under the legal gambling age. If we become aware that a minor has submitted personal information to us, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website or by sending you a notification via email. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of Win Lion Casino after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please reach out to our support team. We are available 24/7 and ready to assist you.

Email: [email protected]
Live Chat: Available 24/7 directly on our website at winlion.com
Contact Form: Available in the support section of our platform

We value your trust in WinLion and remain committed to handling your personal information with transparency, care, and full respect for your privacy rights.

Content updated: August 09, 2026